May 1st Event: Creating and Using Effective Performance Indicators

We use performance processes to establish measures, monitor performance, highlight exceptional performance, and improve less-than-expected performance.

Why use Indicators
- To Alert -
- To Confirm -
- To Predict -

Decision Makers must have ready access to accurate information to view existing Conditions and Trends, which can be used in their decision making.

We will discuss:
- Results Indicators
- Performance indicators
- Process indicators
- Fundamental indicators


Richard Moffa is a Performance Improvement Team Member Senior at the Palo Verde Nuclear Generating Station. Richard has six years of experience in facilitating department and site-wide performance monitoring and improvement activities. Richard’s experience also includes three years of experience in evaluating, analyzing, designing, developing, and implementing maintenance training to enhance workers performance. Prior to joining Palo Verde Richard had nine years of experience in major construction projects with an additional eleven years involvement in an operational nuclear plant performing complex activities and processes associated with developing, implementing and supporting cost control, estimating, finance, administration, and accounting. Richard has a Bachelor of Science in Business Administration and a Masters Certificate in Business Improvement.

A Special Thanks to Carla Carter!

Tonight Carla brought to the Phoenix chapter a discussion of change management, the process, and the differences between change management and transition management. There's more to change management than a plan and a rollout schedule. Thanks again to her for speaking with our group.

For those interested in HPT and the ISPI organization, be sure to join us on May 1st in downtown Phoenix!

April 3rd Event: Communications in Complex Projects

Communications in Complex Projects can be a daunting task for the Program Manager and for team members. Human performance improvements for project team members can be facilitated and nurtured by effective communication planning.

The Project Management Institute "Body of Knowledge" (PMBOK) addresses many communication considerations that all project managers should consider at the very beginning - the inception and planning stage of their project. This discussion will review those considerations and show how use of scheduling tools can identify critical project needs, "look aheads," and methods to provide early dispute resolution to assure individual and program success.

Reg Parker, PMP, is a Freescale Semiconductor Global Program Manager with extensive experience in managing large capital, multi-year, and multinational programs. He will discuss the "Communication" knowledge domain as defined by the Project Management Institute "Body of Knowledge" and show examples of how properly created schedules can enhance reporting efficacy and create focus points of communication for individuals and teams.

A Big Thank You to Tom Foley!

Tom's talk last night was an effective illustration of the security sector, and the human performance problems and solutions he and others have encountered in it. This was also a great talk that highlighted a problem nearly any organization faces: Thinking within defined boxes and what happens when critical thinking is not applied to baseline assumptions.

Be sure to join us in April! Details to come!

March 6th Event: Integrated Security Systems and the Human Factor

Integrated security systems combine alarm, CCTV, access control systems, and barriers with human security personnel to create a total system for the protection of assets. The weakest part of an integrated security system is the human component.

Integrated Security Systems and the Human Factor will provide attendees with an understanding of:

1. Basic physical security concepts;
2. How those basic security concepts are applied in the design of an integrated security system;
3. How humans are the component in an integrated security system that is most likely to fail;
4. How clearly written and carefully developed policies and procedures can mitigate the risk of the human component failing;
5. How a well developed security training program and ongoing refresher training can improve security personnel performance.
6. How security training can improve the safety of an organization and turn the organization's employees into "a force multiplier" to enhance safety.


Tom Foley, JD, CPP, PSP, is an adjunct instructor in the Global Security and Intelligence Studies program at Embry-Riddle Aeronautical University in Prescott, where he teaches courses in Security Management, Physical Security, and Law. He has a Bachelor of Science in Business Management from University of Phoenix, and a Doctor of Jurisprudence from the Indiana University Maurer School of Law. He is board certified in both security management and physical security, having earned the Certified Protection Professional and Physical Security Professional certifications. He is an active member of the Phoenix Chapter of ASIS International, and serves as a faculty advisor to the student ASIS International Eagle Committee at the Embry-Riddle Prescott Campus. He also teaches certification review classes for the ASIS International Phoenix Chapter.

Another Special Thanks to Michael Salazar!

A special thank you to Michael Salazar for Part 2 of his 2 part series Why Humans Fail Open and What Can Be Done About it, which he concluded this evening. Be sure to join us next month!

February 6th Event: Major Failure, Part 2

Michael D. Salazar completes his 2-part series entitled "Major Failure" by focusing on the question why CEOs thwart sustainability and drive their organizations to failure.

In an era of investment bank failures, auto manufacturer bailouts, and the fiscal cliff, buzz words abound. Pundits spout off on sustainability, business culture, ethics, and business alignment. Where does culture start? What does an aligned business look like? In Part 2 of Major Failure, we will enter into a discussion of Organizational Profiles to address these attributes of an organization. More importantly, we will discuss why it is likely that more dysfunction and failure is on the horizon.

Michael Salazar's background is in Total Quality Management. He uses quality and performance management theory to augment his more than 40 years as a manager in a complex industry. His Organizational Profile Models have been used to explain some of the worst disasters in history, as well as predict and correct performance degradations and business alignment problems. Mike is a frequent speaker on the subject of human performance and is known for the energy, simplicity, and humor he brings to the subject. As the Principle at H.O.P.I. Consulting, Mike works with clients around the world to improve human and organizational performance.